Where can I find the answers to my questions?

Once niche to something everyone now wants a piece of, cryptocurrency is on the rise. Unlike using traditional banks, for both new and returning users there may be a few problems you may encounter while using our product. Fortunately, we have a considerably well-rounded customer support system and in this article we’ve organized a couple ways to quickly answer your needs. 

1. FAQs

Hopefully these links below will resolve your issues.  

♦ FAQ for MaiCoin 

♦ FAQ for MAX

2. Online Customer Service

This is the speediest way to receive a full response, also the one most recommended. It is not a bot, all real human beings behind screens~!

Service hours: MON- FRI 10:00am- 5:00pm & 6:00pm – 8:00pm (GMT+8)

SAT & SUN 12:00pm ~ 5:00pm & 6:00pm ~ 8:00pm (GMT+8)

  • MaiCoin Online Customer Service
  • MAX Online Customer Service
3. Email

【 MaiCoin 】Customer service email : info@maicoin.com

【 MAX 】Customer service email : max@maicoin.com

4. Customer Service Calls

Phone: (02) 2722-1314 

Service hours: MON- FRI 10:00am- 12:30pm & 1:30pm – 6:00pm (GMT+8)

It is the same number for both MainCoin and MAX. We suggest using our customer service online since the line is sometimes full.

5. Stores

Feel free to visit our store where our amiable staff will be happy to solve any operating issues. However, any questions regarding personal accounts, please contact our customer service online for our store staff are not able to access client information. 

MainCoin HQ: No. 104, Section 1, Bade Rd, Zhongzheng District, Taipei City
Opening hours: MON- FRI, 12- 8pm

Due to the pandemic, opening hours may vary. Please check our Facebook page for the latest information.


One last thing! If you are part of our MAX Telegram group, please do not ask anything regarding your personal account; instead, use other methods mentioned above, like online customer service, email or service calls, so we obtain the right  to access your account. Inquires like these may attract hiding scammers in the group to message you. If any unidentified user approaches, simply but directly respond “please stop messaging me”.